Wellington House Coseley West Midlands WV14 9EE

Service & Support

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About us

We provide technical assistance and support for loading bay equipment

At Chase we have some of the most experienced service engineers in the business and we understand fully how important it is to keep operations running smoothly and continuously.

Our service aim is to reduce high downtime costs to your business and provide an in and out of hours respond across the UK.

Contracts/No contracts

Breakdowns

Whatever your requirements are our philosophy is quite simple.

We will do our best to keep your equipment in top condition. We would like to have long term contracts with our customers but are equally happy with one-off servicing.

We will work hard to retain your business through response, quality of service and safe work.

If you are unhappy with your current service provider, give Chase a call for non-contractual advice.

We service and repair all types of loading bay equipment and goods handling solutions

At Chase we design and manufacture most of our own equipment so are uniquely placed to advise customers on the most cost effective ways to maintain and/or replace your loading bay equipment. For example, if a change in vehicles means your current dock levellers don’t reach far enough into a truck, we can often supply longer lips to suit. Our teams service a wide range of businesses; from those with just one ramp through to multinational distribution companies with large multi-bay distribution centres. No matter the size or complexity of your business needs our service philosophy is the same: we will maximise your equipment uptime as cost effectively as we can.

Although budget “service cost/bay” contracts may seem attractive you can find that repairs are much more expensive than from a more balanced service provider. Engineers can be inflexible and absolutely ‘on the clock’ when it comes to the time spent on repairs. Cherry picking service from one supplier and repairs from another can also be problematic. Our professional Chase engineers service equipment thoroughly taking time to ensure that the equipment is maintained to a high standard.

Our quality service approach ensures that breakdowns between servicing are kept to a minimum and are usually the result of equipment mis-use or accidental damage.